FAQs

What is a private registration?

A private registration, also referred to as a private number plate or personalized plate, stands out as a distinctive vehicle registration that deviates from the standard dated format. It serves as a unique way to personalize your vehicle, allowing for the inclusion of initials, names, or specific numbers

How will you return my documents to me?

Upon completing the processing of your documents and producing your number plates, we securely package both items together for return, utilizing a tracked mail service.

What do I need to order a Private Registration?

* If you are acquiring only a private registration, proof documents are not required. * When purchasing number plates alongside your private registration, we request a proof of address document, which can be submitted digitally. This document, even if the private registration is intended as a gift, can be in your name. * If opting for our Done-For-You Transfer Service, we require a photo of the front cover of the V5C Logbook. Further guidance will be provided post-purchase.

What documents do I need to complete the transfer process?

For Plate Finder, submission of your vehicle's V5C (Log Book) is necessary to facilitate the transfer of your personalized plate. Detailed instructions will be provided by XO Plates within 24 hours of your plate purchase. Note that a valid MOT and tax are prerequisites for the assignment.

What are the Acceptable Digital Original Documents?

Certain documents, such as proof of address and entitlement, can be submitted digitally as PDF files. Acceptable documents include utility bills, bank statements, an electronic number plate authorization certificate (eV948), or a letter of authorization from a fleet operator.

Physical Original Documents

r other documents, physical originals are mandatory and must be sent by post. Any deviation from these rules is deemed illegal. If you're not local to County Durham, sending your documents via post is a simple process, and we'll guide you through it.

Proof of Address

Documents like utility bills, telephone bills, council tax bills, or bank statements from the last six months can be used to confirm your name and address.

Registration Entitlement

To confirm your registration entitlement, documents such as the vehicle registration certificate (V5C or V5CNI), new keeper supplement (V5C/2 or V5C/2NI), or a number plate authorization certificate with an official stamp from DVLA or DVSA (V948) are acceptable.

Do I have to show you my documents to order number plates?

Yes, it is a legal requirement for all number plate suppliers. To receive number plates, the original,physical proof of address, and entitlement documents must be sent before production. This measure is in place to prevent misuse of number plates for illegal activities.

Can I resell my private registration?

Certainly, private registrations can be sold or transferred to another vehicle, making them apotentially valuable investment. When removed from a vehicle, the private registration is placed on 'retention' and can be reassigned to another vehicle.

How long does it take to process a private registration?

Upon receiving your entitlement documents, we typically process private registrations within two weeks. Although our aim is to expedite this process, many customers receive their new registration certificate within five working days.

I've bought a private registration. What documents do I need to provide?

If you've purchased number plates alongside your private registration, you'll need to provide one proof of address document to meet the legal requirement of presenting both proof of address and entitlement documents.

Can I assign a newer private registration to an older vehicle?

No, UK regulations prohibit making a vehicle appear younger than its registration date by assigning a newer registration number.

How do I purchase a private registration from XO Plates?

Browse our extensive collection of private registrations directly on our website. Once you find a registration you like, make the purchase on our platform. Following the purchase, we'll guide you through the transfer process to register it to your vehicle.

What is the Done-For-You Transfer Service?

The Done-For-You Transfer Service, offered by XO Plates, is a convenient and popular service at £29.99. Our professional Transfer Team manages the application of a private registration to your vehicle, simplifying the process for you. A clear photograph of your V5C Logbook's front is all that's required, and our team handles paperwork, communicates with the DVLA, ensuring a smooth transfer.

What is the admin fee when buying a private registration?

The admin fee, a mandatory charge at XO Plates, covers operational costs for providing the best service. It includes expenses related to payment processors, finance providers, professional services, and the dispatch of the V750 Certificate of Entitlement and informative documents outlining the process.

What is the DVLA Transfer Fee when buying a private registration?

The DVLA Transfer Fee, set at £80, is a mandatory charge for the transfer or assignment of a private registration number to a vehicle. XO Plates includes this fee in the price of private registrations, ensuring transparency without hidden or unexpected charges.

Can I cancel my order?

Yes, orders can be canceled, but a cancellation policy is in place. For number plates, cancellation is allowed until manufacturing begins or 90 days elapse, with a £4.99 per plate cancellation fee. Private registration order cancellations must be made within 24 hours, with a cancellation fee equivalent to the Administration Fee.

I’ve just ordered a private registration elsewhere, can I use the email receipt as proof of ownership to have plates made?

Unfortunately, an email receipt is insufficient under DVLA regulations. A V750 certificate of entitlement, arriving 2-3 working days after purchase from DVLA, is required for proof of ownership.

Do the names on the ID/proof of address and entitlement document need to match?

The law allows the purchase of number plates as a gift, permitting different names on ID and entitlement documents. XO Plates accepts your ID, coupled with the entitlement certificate of a family member or friend, for plate purchases.

Can I collect my order?

For security reasons, our premises are not open to visitors, with the hope of offering accessible premises in the future.

What is your shipping policy?

Utilizing mainstream shipping couriers, we aim to dispatch orders within 48 hours of receiving relevant documents. All shipping is tracked and insured, ensuring the prompt and secure delivery of your order.

Contact Us

  • Email : Info@xoplates.co.uk
  • Tel : 01708294520

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XO PLATES is a team of passionate number plate enthusiasts committed to simplifying the process of buying, selling and sourcing private car number plates. DVLA is a registered trade mark of the Driver & Vehicle Licensing Agency. XO Plates is not affiliated with the DVLA or DVLA Personalised Registrations. XO Plates is a recognised reseller of DVLA registrations”. XO Plates is registered with the DVLA to supply physical number plates only, i.e. the actual acrylic plate. SID NUMBER- 71028. XOREGISTRATION PLATES LTD TRADING AS XO PLATES COMPANY NUMBER-15439877.